What languages can Flow understand?

More than 20 languages, plus the code-mixed way people actually type — Hinglish, Manglish, Tanglish and similar. Flow detects the language and script of each message and replies in the same style, so responses never feel like machine translation.

How does Flow know the answers?

You train Flow on a knowledge base — your FAQs, policies, and product details. It can even draft that knowledge base automatically from your website. When a question comes in, Flow searches by meaning to find the most relevant answer and phrases it naturally for the customer.

What happens when the AI can't answer?

Flow escalates. It opens a ticket, assigns it to the right agent or department, and attaches the full conversation history so your team has instant context. Agents can also take over any live conversation at any moment — the AI steps back automatically.

How long does it take to get started?

Most teams are live within a few days. Connecting channels takes minutes, and auto-generating a knowledge base from your website gives you a working starting point immediately — you refine from there.

Instant AI replies.
Trained on your business

Flow unifies Facebook, Instagram, WhatsApp, and your website into one inbox. Deliver instant, multilingual support while your team steps in only when it matters.

Book a demo Explore Flow

Meet Flow

More than a chatbot, built for real support.

Flow answers customers instantly, routes complex conversations to your team, and keeps every interaction organized in one place.

Book a demo

A person holding a phone with a chatbot on screen, a desktop workspace in the background

AI-powered replies

Instant replies that sound like your business, not a generic chatbot. Train Flow once and it answers on-brand from day one.

Two colleagues reviewing a shared inbox on a desktop monitor and laptop

One inbox for every channel

Bring Messenger, Instagram, WhatsApp and website chat into one live inbox. Every conversation sits in a single place.

Support agents wearing headsets at desks in an open office

Speak every customer's language

Detect the customer's language and reply in the same style. Hinglish, Manglish and 20+ languages are built in.

A smiling support agent on a headset taking notes at a laptop

Human handover

Flow knows when to step aside. Agents take over instantly, with the full thread attached.

A woman smiling at a phone notification while working at a cafe table

Never miss an important conversation

Conversations become tickets and route to the right people. Nothing waits in an unread thread.

A team reviewing analytics charts on a laptop in a meeting

Real-time inbox for your team

Run conversations, tickets, agents and reports in one live inbox. The whole support team stays in sync.

AI-powered replies

Instant replies that sound like your business, not a generic chatbot. Train Flow once and it answers on-brand from day one.

One inbox for every channel

Bring Messenger, Instagram, WhatsApp and website chat into one live inbox. Every conversation sits in a single place.

Speak every customer's language

Detect the customer's language and reply in the same style. Hinglish, Manglish and 20+ languages are built in.

Human handover

Flow knows when to step aside. Agents take over instantly, with the full thread attached.

Never miss an important conversation

Conversations become tickets and route to the right people. Nothing waits in an unread thread.

Real-time inbox for your team

Run conversations, tickets, agents and reports in one live inbox. The whole support team stays in sync.

Your customers don't switch to textbook English. Neither should your support.

Flow was built for how people actually type, mixing English with Hindi, Malayalam, Tamil and more, in Latin or native script. It detects the language, understands the meaning, and replies in the same style.

Meet customers where they already are.

Connect the channels your customers use every day. Flow routes each message to the right merchant and conversation automatically.

FacebookMessenger DMs and comment replies

InstagramDirect messages and story replies

WhatsAppBusiness API conversations at scale

Website widgetEmbedded live chat on your own site

Get started in four simple steps

From first hello to a satisfied customer, Flow handles the whole journey.

Connect your channels

Link Facebook Messenger, Instagram DM, WhatsApp, and website live chat to Flow in just a few clicks.

What you get

Live on every channel in minutes

Train your AI

Upload your FAQs, policies, and business information — or let Flow build your knowledge base automatically. Customize your AI's tone to match your brand.

What you get

Answers in your own words

Test your AI

Test responses, adjust settings, and fine-tune your AI in Sandbox Mode before going live with real customers.

What you get

Safe to try anything

Go live

Go live across every connected channel, knowing your AI is trained, tested, and ready to assist your customers.

What you get

Answering 24/7 from day one

The AI handles the volume. Your team handles the moments.

Flow reads every message, answers what it can, and hands the rest to your team — with the full thread attached.

silk saree dam koto?Where's my order?delivery to Chittagong?I want a refund!!

reads intent · finds the answer

Resolved by AI81%

Answered in Bangla, 8 seconds
Order status pulled from the thread
Delivery answer, straight from your KB

Handed to your team19%

PRefund request → Priya, ticket #482

history attached

silk saree dam koto?Where's my order?delivery to Chittagong?I want a refund!!

reads intent · finds the answer

Resolved by AI81%

Answered in Bangla, 8 seconds
Order status pulled from the thread
Delivery answer, straight from your KB

Handed to your team19%

PRefund request → Priya, ticket #482

history attached

See how businesses use Flow

Instant, on-brand replies — and a clean handoff when a person should step in.

“Flow reduced our first response time by 68% — customers get an answer in seconds, any hour of the day.”

Sarah Johnson · Head of CX

Acme

“It understands how our customers really type — mixing English and Hindi — and still replies on-brand every time.”

A. Customer · CX Lead

Company

“Setup took an afternoon. The handoff to human agents is seamless and no context ever gets lost.”

A. Customer · Operations Manager

Company

“Our CSAT climbed within the first month — customers notice the instant, on-brand replies at any hour.”

A. Customer · Support Lead

Company

Answers before you ask.

The things teams usually want to know before switching — channels, languages, security, and how quickly you can go live.

Flow connects Facebook Messenger, Instagram Direct, WhatsApp, and a website chat widget today, with Google Business Messages coming soon. Every channel lands in one shared inbox, and messages are routed to the right business and conversation automatically.

A customer messaging a business through Flow

Bring every customer conversation together.

Connect Facebook Messenger, Instagram DM, WhatsApp, and website live chat into one intelligent inbox powered by AI trained on your business.

Book a demo

Instant AI replies. Trained on your business

More than a chatbot, built for real support.

AI-powered replies

One inbox for every channel

Speak every customer's language

Human handover

Never miss an important conversation

Real-time inbox for your team

Your customers don't switch to textbook English. Neither should your support.

Meet customers where they already are.

Get started in four simple steps

Connect your channels

Train your AI

Test your AI

Go live

The AI handles the volume. Your team handles the moments.

See how businesses use Flow

Answers before you ask.

Bring every customer conversation together.

Instant AI replies.
Trained on your business